1. Who we are
Maplevistan Cleaning provides residential and commercial cleaning services across the Gold Coast.
Registered address: 32 Hooker Blvd, Broadbeach Waters QLD 4218, Australia. Phone: +61 7 5581 5100. Email: maplevistan@gmail.com.
2. What we collect
Information you provide
- Contact details such as name, phone number, email address and suburb.
- Booking information such as preferred dates, service type, access instructions and notes you include in forms.
- Business details for commercial clients, including billing information.
Information we collect automatically
- Basic technical data such as IP address, browser type and pages visited, used to improve our website and services.
3. How we use your information
- To provide quotes, schedule and deliver cleaning services.
- To communicate with you about appointments, updates and enquiries.
- To manage payments, invoices and records.
- To operate, protect and improve our website and customer experience.
- To comply with legal and regulatory obligations.
4. Lawful basis
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our primary bases include your consent, performance of a service you request, and our legitimate interests in running and improving our business.
7. International transfers
Some providers may process information outside Australia. Where this occurs, we take steps to ensure appropriate protections are in place.
8. Retention
We keep personal information only as long as necessary for the purposes described above and to meet legal or accounting requirements, after which we securely delete or de‑identify it.
9. Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
10. Your rights
You may request access to the personal information we hold about you, ask us to correct inaccuracies, or make a complaint about privacy. We will respond within a reasonable time.
11. Children
Our services are intended for adults. We do not knowingly collect personal information from children under 16.
12. Updates to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
13. Contact us
If you have questions about this policy or how we handle your information, contact us:
- Address: 32 Hooker Blvd, Broadbeach Waters QLD 4218, Australia
- Phone: +61 7 5581 5100
- Email: maplevistan@gmail.com